No single old policy could be verified: one old page described deposits and cancellations as non-refundable, another promised a full refund at least 24 hours before service, and a separate page described a 30-day refund window. Those statements conflict.
Get the applicable policy in writing
Before making a deposit or full payment, ask for a dated written quote or agreement that states:
- deposit amount and whether it is refundable;
- deadline and method for cancelling;
- fees for late cancellation, changes or no-show;
- treatment of flight, ship, weather or provider disruption;
- refund method, timing and any processing deduction;
- what happens if the requested vehicle or service becomes unavailable.
Keep your records
Save the quote, policy, payment receipt, written confirmation and any change messages. If you request a cancellation or refund, identify the booking name, service date, confirmation details and reason without sending card information.
How to ask
Email deedeeautosalesrentals@gmail.com or call +1 242-815-8714. A customer-specific written agreement controls over this general website notice.
Policy-discrepancy notice published as part of the clean static migration on 2026-09-07.